Hearing Aid Compatibility

Ready to help!

At enTouch, we care about helping you take advantage of the cell phone service we provide. If you require the use of a hearing aid, we’ve included some information below to help you research the best phone options for you.


Information For Customers Who Are Deaf Or Hard Of Hearing.

Last updated August 30, 2019


Hearing Aid Compatible Cell Phones

Some people that use hearing aid devices may experience difficulties when using a cell phone. The cell phone industry and consumer groups representing the hard of hearing have been working for years to study this matter and develop standards and solutions to reduce the likelihood of such difficulties. In addition, the Federal Communications Commission has set forth requirements for wireless carriers and the cell phone device manufacturers. Much progress has been made and there are now a large number of hearing aid compatible (HAC) mobile devices available to customers.

There are two different ratings of hearing aid compatible cell phones:


M-Ratings - Reduced Hearing Aid Device Interference

Some people with a hearing aid device experience a buzzing or whining noise when using a cell phone. This noise is caused when the electronics within the hearing aid device pick up and demodulate radio frequency (RF) and/or electromagnetic interference (EMI) emitted by the cell phone.

Cell phones with an M-Rating of M3 or M4 meet FCC requirements and are less likely to generate interference to hearing devices than cell phones that are not labeled. M4 is the better/higher of the two ratings.

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional can help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones and other sources of RF/EMI such as computer monitors and florescent lighting.


T-Ratings - Compatible with Hearing Aids with Telecoils

A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. Not all hearing aids have telecoils.

Cell phones with a T-Rating of T3 or T4 meet FCC requirements and are more likely to work well for people who use hearing aids with telecoils. T4 is the better/higher of the two ratings.

More information about hearing aid compatible cell phones can be found here.


enTouch Wireless Policy

enTouch Wireless provides free cell phones to California residents with documented hearing needs. We source current, industry standard mobile devices. The cell phone models vary over time.

Because user experiences are varied and highly individualized, enTouch recommends you call Customer Service if the FREE cell phone supplied under the enTouch Lifeline program is not working with your hearing aid. We cannot guarantee that we will have an enTouch FREE cell phone model that will be compatible with your Hearing Aid.

BrandModelM3M4T4T3Type
Apple iPhone 6 SMART
Apple iPhone 6 PLUS SMART
Apple iPhone 6S SMART
Apple iPhone 7 SMART
Apple SE SMART
Apple iPhone 8 SMART
Keocera Cadence S2720 FLIP
LG 730 Venice SMART
LG LS670 SMART
LG LS840 Viper SMART
LG LS990 G3 SMART
LG RS988 G5 SMART
LG US997 G6 SMART
LG VN220 Exalt FLIP
LG VS425 K4 SMART
LG VS500 KB SMART
LG VS501 K20 SMART
LG VS820 Lancet SMART
LG VS835 Stylo 2 SMART
LG VS840 SMART
LG VS870 SMART
LG VS876 Lucid 3 SMART
LG VS880 G Vista SMART
LG VS890 Enact SMART
LG VS910 Revolution SMART
LG VS930 Spectrum 2 SMART
LG VS985 G3 SMART
LG VS986 G4 SMART
LG VW820 Lancet SMART
LG LX 400 FLIP
Motorola Moto G SMART
Motorola XT1028 Moto G SMART
Motorola XT1254 Droid Turbo SMART
Motorola XT1565 Droid MAXX 2 SMART
Motorola XT1585 Droid Turbo 2 SMART
Motorola XT1609 Moto G4 Play SMART
Motorola XT1650 Moto Z Droid SMART
Motorola XT1765 Moto E4 SMART
Motorola XT1925 moto G6 SMART
Samsung G360 Galaxy Core Prime SMART
Samsung G900 Galaxy S5 SMART
Samsung G930 Galaxy S7 SMART
Samsung G950 Galaxy S8 SMART
Samsung Galaxy J327 SMART
Samsung Galaxy S6 SMART
Samsung J320V Galaxy J3 SMART
Samsung M840 SMART
Samsung N900V Galaxy Note 3 SMART
ZTE 233 Cymbal FLIP
ZTE N850 SMART
ZTE N9100 Force SMART