Renewal

Lifeline Recertification

Keep your Lifeline discount by recertifying every year. We’ll send reminders to your phone, but you have to do it to keep your benefit.


Use one of the following options to complete Annual Recertification. (It takes about 5 – 8 minutes.)

Get Us Your Documents By


How To Upload Documents


1) Take a picture of, or scan, each document

2) Save as a JPG on this computer or on a removable drive


- Example C:\Pictures\ Photo ID (Your Name).jpg

- Example C:\Pictures\ Elig Doc (Your Name).jpg


3) You will be asked to ATTACH document files during application

How To Email Documents


1) Scan the documents as a PDF file or save them as a jpg image.

2) Save or name the document 'Lifeline Docs (Your name)'

3) Email the documents to: [email protected]


- Subject: Application Processing

- Body of Email: Include Name, Date of Birth, City and State

How To Text Documents


(319) 389 9162


1) Take a picture of each document with your phone, making sure they are legible before sending.

2) Create a text message to (319) 389-9162

3) Choose photo(s) of documents in text box

4) Send text

How To Fax Documents


FAX: (319) 743-1293

1) Create cover letter as needed including Name, Date of Birth, City and State

2) Load documents correctly according to fax machine

3) Fax documents to (319) 743-1293