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Posted 09.26.2018

NOTICE: LIFELINE SUBSCRIBERS WILL RECEIVE A NEW SERVICE PLAN EFFECTIVE DECEMBER 1, 2018

Congratulations! The new plan will be uploaded in late November-2018 and will automatically reload each month as long as the Subscriber remains eligible for Lifeline. Lifeline Subscribers with the 750 Bundled Voice plan will be upgraded to the 1000 Bundled Voice Plan, which provides an additional 250 minutes for a total of 1000 voice minutes per month. Subscribers will still receive unlimited texts and 100 MB of broadband data for the same price as your existing plan - FREE.

Services are for personal use only. All usage is subject to the Acceptable Use Policy. See more details about your plans and the Terms of Service on www.enTouchwireless.com.

FCC rules require regular usage of Lifeline services:

  • 30-Day Usage Requirement: Under the new Lifeline rules, you must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than your carrier; (4) responding to direct contact from your carrier and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 30 days of non-usage, we will give you notice with a 15-day grace period before de-enrolling you for non-usage. If you do not respond to the notice, you will be de-enrolled.

Subscribers can supplement their Lifeline service plans by purchasing more data:

  • Supplement your Lifeline plan with more DATA: Subscribers can purchase more data to supplement their Lifeline plan — 500 MB data for as low as $5 or 1 GIG of data for $10.

Questions?
For questions, you may contact enTouch Wireless Customer Service by dialing 611 from your Lifeline phone or call 319-866-488-8719 from another phone, or email support@enTouchwireless.com. enTouch encourages you to visit the enTouch Wireless website at www.enTouchwireless.com for more information about the Lifeline plans and other offers.


AVISO: LOS SUSCRIPTORES DE LIFELINE RECIBIRÁN UN NUEVO PLAN DE SERVICIO EFECTIVO EL 1 DE DICIEMBRE DE 2018

¡Felicidades! El nuevo plan se cargará a fines de noviembre de 2018 y se volverá a cargar automáticamente cada mes, siempre que el Suscriptor siga siendo elegible para Lifeline. Los Suscriptores de Lifeline con el plan de 750 Bundled Voice se actualizarán al Plan de 1000 Bundled Voice , que proporciona 250 minutos adicionales para un total de 1000 minutos de voz por mes. Los suscriptores recibirán mensajes de texto ilimitados y 100 MB de datos de banda ancha por el mismo precio que su plan actual, GRATIS.

Los servicios son solo para uso personal. Todo uso está sujeto a la Política de uso aceptable. Consulte más detalles sobre sus planes y los Términos del servicio en www.enTouchwireless.com.

Las reglas de la FCC requieren el uso regular de los servicios de Lifeline:

  • Requisito de uso de 30 días: según las nuevas reglas de Lifeline, debe usar su servicio respaldado por Lifeline al menos una vez cada 30 días. El uso incluye: (1) completar una llamada saliente o usar datos; (2) comprar minutos o datos para agregar a su plan; (3) responder una llamada entrante de una parte que no sea su proveedor; (4) responder al contacto directo de su proveedor y confirmar que desea continuar recibiendo el servicio; o (5) enviando un mensaje de texto. Si detectamos 30 días de no uso, le avisaremos con un período de gracia de 15 días antes de cancelar su inscripción por falta de uso. Si no responde al aviso, se cancelará la inscripción.

Los suscriptores pueden complementar sus planes de servicio Lifeline comprando más datos:

  • Complemente su plan Lifeline con más DATOS: los suscriptores pueden comprar más datos para complementar su plan Lifeline: 500 MB de datos por tan solo $ 5 o 1 GIG de datos por $ 10.

¿Preguntas?
Si tiene preguntas, puede comunicarse con el Servicio de atención al cliente de enTouch Wireless marcando 611 desde su teléfono Lifeline o llamando al 866-488-8719 desde otro teléfono, o enviando un correo electrónico support@enTouchwireless.com. enTouch lo alienta a visitar el sitio web de enTouch Wireless en www.enTouchwireless.com.

Posted 7.1.2018

Important Notice About the California LifeLine Program

The California LifeLine Program (California LifeLine) provides discounts on phone services to qualified households. This consumer program of the California Public Utilities Commission helps to lower consumers’ phone bills. Consumers must be approved before receiving the California LifeLine discounts. For more information on program eligibility, go to www.cpuc.ca.gov/General.aspx?id=2752#qualify.

HOW TO APPLY FOR THE CALIFORNIA LIFELINE DISCOUNTS

If you think your household qualifies for the California LifeLine discounts, contact enTouch Wireless at 866-488-8719. We will review the program and eligibility rules with you. And we will inform the California LifeLine Administrator to start the application process for you. The California LifeLine Administrator will provide the application form with a Personal Identification Number (PIN). You can apply online at www.californialifeline.com using your PIN or complete, sign, and mail the application form and any required proof of eligibility to the California LifeLine Administrator. The application form and any required documents must be completed and returned before the response date indicated on the form. If you do not return the completed application form, or fail to provide the required documentation, you will not receive the California LifeLine discounts and will continue to pay the regular rates for your phone service.

ELIGIBILITY GUIDELINES

You can qualify for the California LifeLine discounts by either Program-Based OR Income-Based. Qualifying by Program- Based means that you or another person in your household is enrolled in a public assistance program such as Medicaid/Medi-Cal, CalFresh, Supplemental Security Income, or other programs. Qualifying by Income-Based means that your household’s total annual income is at or less than 150% of the Federal Poverty Guidelines.

ONLY ONE CALIFORNIA LIFELINE DISCOUNTED SERVICE PER HOUSEHOLD IS ALLOWED

Each household must choose to get the discount either on a home phone or on a cell phone, but not on both. Households cannot get the discount from multiple phone companies. Only one California LifeLine discount per household is allowed, except for TTY users, in which case a second phone line may be discounted. Households that do not follow the California LifeLine one discounted service per household rule will lose their discounts, and may be prosecuted by the U.S. government. Individuals can also be punished for giving false information to get the discounts. Penalties can include imprisonment, losing the discounts, monetary fines, and being banned from the California LifeLine Program. The discounts can only be for the primary residence. Discounts are non-transferable from one person to another. California LifeLine participants may transfer their discounts from one phone company to another, but you may NOT have more than one phone line active with the California LifeLine discounts. If you choose to transfer your California LifeLine discounts from to another California LifeLine provider, then enTouch Wireless will charge retail rates for you to continue using your phone service.

SERVICE CONNECTION/ACTIVATION CHARGES

The California LifeLine fund will pay for no more than two activation fees (whether with the Company or any other wireless service provider) per household per year. If the Company confirms during the enrollment process that the customer has already received LifeLine service from two (2) LifeLine providers within the year, then the consumer will be responsible for the $39 activation fee. Otherwise, enTouch Wireless will be responsible for the fee.

HOW TO KEEP YOUR CALIFORNIA LIFELINE DISCOUNTS

You must renew your California LifeLine participation annually. The California LifeLine Administrator will mail you a renewal form in a PINK envelope with a Personal Identification Number (PIN). You can renew online at www.californialifeline.com using your PIN or complete, sign, and mail the form to the California LifeLine Administrator. Or you can renew by phone by contacting the California LifeLine Administrator. If you do not renew before the response date, you will lose the California LifeLine discounts and will be charged the regular rates. If you have questions about your renewal, contact the California LifeLine Administrator at 877-858-7463 or 888-858-7889 (TTY) from 7 a.m. to 7 p.m. Monday through Friday. If you believe your household no longer qualifies for the discounts or if your household is getting more than one discount by mistake, you must inform enTouch Wireless or the California LifeLine Administrator within 30 days. If you do not follow this notification rule, you may be penalized.

DE-ENROLLMENT RULES

Your household may lose the California LifeLine discounts if your household no longer qualifies, is already receiving the discounts (except for TTY), fails to use the California LifeLine discounted phone service for 30 consecutive days, violates the California LifeLine Program’s rules, or does not renew the discounts on an annual basis.

30 Day Waiting Period for an Enrollment Request for the California LifeLine Discounts for Cell Phone Service

When you submit an enrollment request to receive the California LifeLine discounts for cell phone service you have to wait up to 30 days to submit another enrollment request. You CANNOT have multiple enrollment requests for the California LifeLine discounts for cell phone service going at the same time. The 30-day waiting period ends when either 1) the California LifeLine Administrator sends the final eligibility decision, 2) the enrollment request s cancelled, or 3) the 30 days have passed since the enrollment request, whichever occurs first. After the 30-day clock stops, you may then submit another enrollment request for the California LifeLine discounts for cell phone service, as applicable. You can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone or going to Check Your Status. The cell phone company can also cancel an enrollment request.

For more information please go to www.californialifeline.com/en/eligibility_requirements.

Posted 7.1.2018

California Lifeline Update

EnTouch Wireless wants to let you know that we requested the California LifeLine Administrator to start the application process for you. We also submitted your application and supporting documentation to the California LifeLine Administrator on your behalf. Typically, the California LifeLine Administrator makes a decision within 7 days of receiving the application.

EnTouch Wireless also wants to let you know that beginning June 1, 2017, the California LifeLine Program has 2 new limitations impacting consumers who are interested in receiving the California LifeLine discounts for phone services. The 1st new limitation requires a consumer who submits an enrollment request to receive the California LifeLine discounts for cell phone service to wait up to 30 days to submit another enrollment request. You CANNOT have multiple enrollment requests for the California LifeLine discounts for cell phone service going at the same time. The 30-day waiting period ends when either 1) the California LifeLine Administrator sends the final eligibility decision, 2) the enrollment request is canceled, or 3) the 30 days have passed since the enrollment request, whichever occurs first. After the 30-day clock stops, you may then submit another enrollment request for the California LifeLine discounts for cell phone service, as applicable. You can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone at 877-858-7463 or going to Check Your Status at www.californialifeline.com. The cell phone company can also cancel an enrollment request.

The 2nd new limitation requires that once the California LifeLine Administrator approves your eligibility to receive the California LifeLine discounts, you have to keep your California LifeLine discounts with the same phone company for 60 days. The 60-day clock begins when the California LifeLine discounts start. After staying with the same phone company for 60 days, you may choose to remain with the same phone company or to change to a different phone company while keeping the California LifeLine discounts. This requirement means that you can only transfer your California LifeLine discounts to a different phone company once every 60 days. Transferring your California LifeLine discounts to a different phone company restarts the 60-day clock.

You MAY cancel your phone service or switch phone companies at any time. However, if you are still within the 60-day clock and you cancel your phone service or switch phone companies, then you will stop receiving the California LifeLine discounts. There are ways to transfer your California LifeLine discounts to a different phone company sooner such as you move to a new address or your phone company fails to provide phone service. To learn more, go to Program Guidelines at www.californialifeline.com.

enTouch Wireless desea hacerle saber que hemos pedido al administrador de California LifeLine que inicie el proceso de solicitud para usted. También hemos presentado su solicitud y la documentación correspondiente al administrador de California LifeLine en su nombre. Normalmente, el administrador de California LifeLine toma una decisión en un plazo de 7 días a partir de la recepción de la solicitud.

enTouch Wireless desea hacerle saber que a partir del 1 de junio de 2017, el Programa California LifeLine tiene 2 nuevas limitaciones que afectan a los consumidores interesados en recibir los descuentos de California LifeLine para los servicios de telefonía. La primera limitación exige que un consumidor que presenta una solicitud de inscripción para recibir descuentos de California LifeLine para el servicio de telefonía celular espere hasta 30 días para presentar otra solicitud de inscripción. NO SE PUEDEN tener varias solicitudes de inscripción de descuentos de California LifeLine para servicios de telefonía celular en curso al mismo tiempo. El período de espera de 30 días finaliza cuando: 1) el administrador de California LifeLine envía la decisión final de la elegibilidad, 2) la solicitud de inscripción se cancela, o 3) han pasado los 30 días desde la solicitud de inscripción, lo que suceda primero. Después de cumplidos los 30 días, se puede presentar otra solicitud de inscripción para descuentos de California LifeLine en el servicio de telefonía celular, según corresponda. Para cancelar independientemente la solicitud de inscripción, puede comunicarse con el administrador de California LifeLine por el teléfono 877-858-7463 o en Check Your Status (Verificar su estado) en www.californialifeline.com. La compañía de telefonía celular también puede cancelar una solicitud de inscripción.

La segunda limitación exige que una vez que el administrador de California LifeLine aprueba su elegibilidad para recibir los descuentos de California LifeLine, usted debe mantener el descuento de California LifeLine con la misma compañía telefónica durante 60 días. La cuenta de 60 días comienza cuando se inician los descuentos de California LifeLine. Después de permanecer con la misma compañía telefónica durante 60 días, usted puede permanecer con la misma compañía telefónica o cambiar a otra empresa telefónica manteniendo los descuentos de California LifeLine. Este requisito significa que solamente puede transferir sus descuentos de California LifeLine a otra compañía telefónica una vez cada 60 días. En caso de transferir los descuentos a otra compañía telefónica, comienza un nuevo plazo de 60 días.

Usted PUEDE cancelar su servicio telefónico o cambiar de compañía en cualquier momento. Sin embargo, si está dentro del período de espera de 60 días y cancela su servicio de teléfono o cambia de compañía, dejará de recibir los descuentos de California LifeLine. Existe la posibilidad de transferir sus descuentos de California LifeLine antes de los 60 días, si se muda a una nueva dirección o si su compañía telefónica no le proporciona el servicio. Para obtener más información, vaya a Program Guidelines (Directrices del programa) en www.californialifeline.com.

Posted 3.19.2018

Benefit Port Freeze Rule Eliminated

Effective March 19, 2018, the Lifeline Program’s benefit port freeze rule will be eliminated. The rule first went into effect on December 2, 2016, and it required Lifeline subscribers to remain with their service provider for at least 60 days (for voice service) or 12 months (for broadband service) after initiating service to continue receiving the Lifeline benefit.

The port freeze functionality will be removed from the National Lifeline Accountability Database (NLAD) on March 19, 2018. USAC will not implement an administrative port freeze in NLAD.

This rule change is part of the FCC’s fourth report and order, which was published in the Federal Register on January 16, 2018.

Posted 10.27.2017

FREE Plan Upgrade! – More Minutes or More Data!


It’s not every day we get to announce something INCREDIBLE!

Today is that day. Get ready for 50% more minutes on your Lifeline plan! Instead of 500 minutes, you’ll now have 750 minutes each and every month. And if you’re a resident of tribal lands, you’ll get 100% more data! Instead of 750MB, you get 1.5 GIG.

What do you need to do to get it? Nothing! Just sit back and wait for us to load your newly upgraded plan by December 1st. And we’ll keep reloading it every month on your anniversary date.

Remember with Lifeline, whether you can afford to Top-Up each month or not, you’ll always be covered by our ALWAYS ON, ALWAYS COVERED PROMISE.


Always On Plan

Feature 750 Minute Plan* Tribal Plan*
Talk 750 Minutes Unlimited
Always On Text Unlimited Unlimited
3G / 4G Data 100 MB 1.5 GIG
Always On Data** WiFi, Email and Web (at 128K/sec) when 4G data units exhausted WiFi, Email and Web (at 128K/sec) when 4G data units exhausted
Days 30 30
Rollover No No

*Services are for personal use only. Subject to a 60-day port freeze, as applicable. All usage is subject to the Acceptable Use Policy. See Terms of Service.
**Only available for 4G devices.


New Federal Rules Impacting Your Plan

By December 1, 2017, most Lifeline subscribers will receive a new service plan that meets the new minimum standard. We've upgraded the Voice Minimum Standard that provides broadband data, voice minutes, and text messages for the same price as your existing plan - FREE. Your new plan will come loaded each month.


More Data Units or Minutes

Lifeline subscribers can add more data units or minutes to their plans by purchasing plans that meet their needs. Visit plan offerings.


Transferring Your Lifeline Benefit

Except in limited circumstances, Lifeline subscribers are subject to a benefit "port freeze," which does not allow a Lifeline subscriber to transfer their Lifeline benefit to another service provider until the end of the port freeze period. A subscriber that currently has a Lifeline broadband plan and switches to a Lifeline voice plan offered by the Lifeline provider which no longer offers a Lifeline broadband plan, then the subscriber's 12-month benefit port freeze will end immediately and the subscriber will instead be subject to a 60-day benefit port freeze.

12-Month Benefit Port Freeze. Except in limited circumstances, your Lifeline benefit will be assigned to your carrier for 12 months beginning when you enroll in a Lifeline broadband plan ("Benefit Port Freeze"). As a result, once you have enrolled in a Lifeline-supported broadband plan with one carrier, you will need to wait 12 months before transferring your benefit to a new carrier (of course, you can always purchase services from another carrier, but you will not be able to apply your Lifeline benefit to those services).


Use Every 30 Days

You must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than your carrier; (4) responding to direct contact from your carrier and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 30 days of non-usage, we will give you notice with a 15 day grace period before de-enrolling you from the Lifeline Program for non-usage. If you do not respond to the notice, you will be de-enrolled from the Lifeline program and disconnected.

Posted 10.6.2017

New Federal Rules Impacting Your Plan

By December 1, 2017, most Lifeline subscribers will receive a new service plan that meets the new minimum standard. We've upgraded the Voice Minimum Standard that provides broadband data, voice minutes, and text messages for the same price as your existing plan - FREE. Your new plan will come loaded each month.


New Lifeline Plan

Feature 750 Minute Always On Plan*
Talk 750 Minutes
Always On Text Unlimited
3G / 4G Data 100 MB
Always On Data** WiFi, Email and Web (at 128K/sec) when 4G data units exhausted
Days 30
Rollover No

*Services are for personal use only. Subject to a 60-day port freeze, as applicable. All usage is subject to the Acceptable Use Policy. See Terms of Service.
**Only available for 4G devices.


For Lifeline Subscribers Who Want More Broadband

In addition to the new Lifeline plan, 750 Minute Always On Plan, you may purchase the Always On Unlimited Talk & Text + 1/2 GIG Plan for $10, or the Always On Unlimited Talk & Text + 1 GIG Plan for $20. (Prices reflect the $10 Lifeline discount for eligible subscribers.) Lifeline subscribers can add more data units or minutes to their plans by purchasing plans that meet their needs. Visit plan offerings.


Transferring Your Lifeline Benefit

Except in limited circumstances, Lifeline subscribers are subject to a benefit "port freeze," which does not allow a Lifeline subscriber to transfer their Lifeline benefit to another service provider until the end of the port freeze period. A subscriber that currently has a Lifeline broadband plan and switches to a Lifeline voice plan offered by the Lifeline provider which no longer offers a Lifeline broadband plan, then the subscriber's 12-month benefit port freeze will end immediately and the subscriber will instead be subject to a 60-day benefit port freeze.

12-Month Benefit Port Freeze. Except in limited circumstances, your Lifeline benefit will be assigned to your carrier for 12 months beginning when you enroll in a Lifeline broadband plan ("Benefit Port Freeze"). As a result, once you have enrolled in a Lifeline-supported broadband plan with one carrier, you will need to wait 12 months before transferring your benefit to a new carrier (of course, you can always purchase services from another carrier, but you will not be able to apply your Lifeline benefit to those services).


Use Every 30 Days

You must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than your carrier; (4) responding to direct contact from your carrier and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 30 days of non-usage, we will give you notice with a 15 day grace period before de-enrolling you from the Lifeline Program for non-usage. If you do not respond to the notice, you will be de-enrolled from the Lifeline program and disconnected.

enTouch Wireless Launches New Prepaid Wireless Offering: $20 Unlimited Talk, Text, Data Mobile Plans to Millions of Low-Income Americans

Single mothers, young veterans, homebound elderly and others can now purchase unlimited talk, text and 4G LTE broadband bundles that are the most affordable plans in the industry

HIAWATHA, IA — August 14, 2017 — (PR NEWSWIRE) — enTouch Wireless, a national provider of wireless telecommunications services, today announced new prepaid wireless plans aimed at making more 4G LTE broadband data and current smartphone technology available to Americans on tight budgets. Consumers can bring their smartphones to enTouch's national network and get no contract, no hassle, unlimited voice and text with broadband data starting as low as $20 per month, with smartphones for purchase available for as little as $19. Individuals who participate in Medicaid, SNAP, Public Housing and other government benefit programs may also be eligible for a $10 monthly discount off the plan price. Consumers can learn more about the offerings here.

"Wireless broadband is a life changing tool for millions of Americans, and enTouch Wireless is focused on getting millions of moms, dads and teens current smartphone technology and monthly data service at a price point that fits their tight budgets," said Kim Lehrman, President of enTouch Wireless. "More so now than ever, having access to the Internet is a lifeline for Americans to help them look for employment, pay bills, keep in touch with friends and family, and the myriad of other benefits that always-available Internet access provides."

enTouch understands the struggles of individuals living paycheck to paycheck. For qualifying customers, there is no better deal in the marketplace than enTouch's new prepaid wireless plans combined with Lifeline, a government assistance program to help make wireless broadband access more affordable. There are approximately 39 million Americans eligible to receive the Lifeline benefit, yet over 29 million choose not to participate in this benefit today.

"We encourage all hard working Americans who are enrolled in government assistance programs to use the Lifeline program to bring more broadband Internet into their homes,” notes Lehrman. “With our ‘Always On - Always Covered' promise, Lifeline consumers can count on the Lifeline plan to be there when funds may run short due to everyday living expenses and unexpected financial occurrences. The consumer's phone and data are always on and always connected. They retain the same phone, same phone number, and have data access until their budget situation improves. This promise is impactful when you have to make hard choices for yourself or your family."

California Benefit Transfer and Enrollment Freezes - How it Works

California LifeLine provides discounted home phone and cell phone services to qualified households. Only one California LifeLine discounted phone is allowed per household (except for teletypewriter users and for Deaf and Disabled Telecommunications Program participants). The California LifeLine discounts can only be for the individual's primary residence. An individual can only have one primary residence.

Lifeline Program for Low-Income Consumers

Since 1985, the Lifeline program has provided a discount on phone service for qualifying low-income consumers to ensure that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services. Lifeline is part of the Universal Service Fund. The Lifeline program is available to eligible low-income consumers in every state, territory, commonwealth, and on Tribal lands.