30 Day Waiting Period for an Enrollment Request for the California LifeLine Discounts for Cell Phone Service

When you submit an enrollment request to receive the California LifeLine discounts for cell phone service you have to wait up to 30 days to submit another enrollment request. You CANNOT have multiple enrollment requests for the California LifeLine discounts for cell phone service going at the same time. The 30-day waiting period ends when either 1) the California LifeLine Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the 30 days have passed since the enrollment request, whichever occurs first. After the 30-day clock stops, you may then submit another enrollment request for the California LifeLine discounts for cell phone service, as applicable. You can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone at 877-858-7463 or going to Check Your Status at www.californialifeline.com. The cell phone company can also cancel an enrollment request.



30 días de espera para una solicitud de inscripción para descuentos de California LifeLine en los servicios de telefonía celular

Cuando usted presenta una solicitud de descuentos de California LifeLine para el servicio de telefonía celular, debe esperar hasta 30 días para presentar otra solicitud de inscripción. NO SE PUEDEN tener varias solicitudes de inscripción de descuentos de California LifeLine para servicios de telefonía celular en curso al mismo tiempo. El período de espera de 30 días finaliza cuando: 1) el administrador de California LifeLine envía la decisión final de la elegibilidad, 2) la solicitud de inscripción se cancela, o 3) han pasado los 30 días desde la solicitud de inscripción, lo que suceda primero. Después de cumplidos los 30 días, se puede presentar otra solicitud de inscripción para descuentos de California LifeLine en el servicio de telefonía celular, según corresponda. Para cancelar independientemente la solicitud de inscripción, puede comunicarse con el administrador de California LifeLine por el teléfono 877-858-7463 o en Check Your Status (Verificar su estado) en www.californialifeline.com. La compañía de telefonía celular también puede cancelar una solicitud de inscripción.





FOR LIFELINE SUBSCRIBERS IN MAINE, MASSACHUSETTS, UTAH, AND RURAL SOUTH DAKOTA AREAS. YOUR ENTOUCH WIRELESS LIFELINE CELL PHONE SERVICE ENDS JUNE 1, 2017!

enTouch Wireless has been priviliged to provide you Lifeline Broadband Internet Access Service ("BIAS") since the end of 2016. Due to Federal regulatory changes, enTouch Wireless may not provide Lifeline BIAS in your area after June 1, 2017.


To continue Lifeline services, you will need to transfer your Lifeline benefits to another Lifeline provider that serves your area. Click Here for a list of other Lifeline providers.


You can also kepp your current cell phone number with enTouch Wireless prepaid service (non-Lifeline) by calling enTouch Customer Support at 611 from your cell phone or 866.488.8719. Non-Lifeline services can be retained by purchasing top up cards. There are no contracts or termination fees with enTouch prepaid services.


¡PARA SUSCRIPTORES DE LIFELINE EN MAINE, MASSACHUSETTS, UTAH, Y ÁREAS RURALES DE DAKOTA DEL SUR. SU SERVICIO DE LIFELINE A SU TELÉFONO CELULAR DE ENTOUCH TERMINA EL 1 DE JUNIO DE 2017!

enTouch Wireless ha tenido el privilegio de ofrecerle el servicio de Lifeline ("BIAS") desde fines de 2016. Debido a los cambios reglamentarios federales, enTouch no puede proporcionar Lifeline BIAS en su área después del 1 de junio de 2017.


Para continuar los servicios de Lifeline, necesitará transferir sus beneficios Lifeline a otro proveedor de Lifeline que sirva su área. Haga clic aquí para obtener una lista de otros proveedores de Lifeline.


También puede mantener su número de teléfono celular actual con el servicio prepago enTouch Wireless (no Lifeline) llamando al servicio de atención al cliente de enTouch al 611 desde su teléfono celular o 866.488.8719.Los servicios no Lifeline pueden ser retenidos comprando tarjetas de recarga. No existen contratos o tarifas de terminación con los servicios de prepago enTouch.




NOTICE: ON DECEMBER 2, 2016, LIFELINE SUBSCRIBERS WILL RECEIVE A NEW SERVICE PLAN

CLICK HERE FOR MORE INFORMATION, AND CLICK HERE FOR TERMS OF SERVICE

December 2, 2016 – Congratulations! We will be transferring our Lifeline-eligible subscribers with 3G-capable handsets to a new mobile broadband Internet plan, for FREE! Below we provide additional details on the transition and what it means for you.


Why Are We Transferring Customers To New Plans?

Earlier this year, the Federal Communications Commission (FCC) updated its Lifeline rules to permit Lifeline-eligible consumers to apply their Lifeline subsidy to broadband Internet plans, and is encouraging carriers like us to offer broadband Internet plans to our subscribers. We’ve developed new plans that provide a generous amount of broadband data, voice minutes, and text messages for the same price as your existing plan—FREE!


What Does My New Plan Include?

Your new plan will come loaded each month with one of the following plans:

  Lifeline Plans (All States Except CA)

Feature 500 Minute Plan 1/2 GIG Plan Tribal UNLTD & 3/4 GIG Plan
Voice Minutes 500
Texts 100
Talk / Text Units 100 UNLTD*
Local Calls Y Y Y
National Long Distance Y Y Y
Voicemail Y Y Y
Nationwide Text Y Y Y
Free 411 Y Y Y
Data Enabled (Website and Email) 10MB 1/2 GIG 3/4 GIG
Carry Over Month To Month N N N

You choose how to use your monthly units. Units can be used for Voice minutes or Texts. 1 Unit = 1 Minute or 1 Text.

*Subject to the 3000 units and Acceptable Use Policy. See Terms of Service.

All of these plans are 30 day plans.



  CA LifeLine Plans

Feature CA Base Plan CA Tribal Plan
Talk / Text Units UNLTD* UNLTD*
Local Calls Y Y
National Long Distance Y Y
Voicemail Y Y
Nationwide Text Y Y
Free 411 Y Y
Data Enabled (Website and Email) 1/2 GIG 2.5 GIG
Carry Over Month To Month N N

You choose how to use your monthly units. Units can be used for Voice minutes or Texts. 1 Unit = 1 Minute or 1 Text.

*Subject to the 3000 units and Acceptable Use Policy. See Terms of Service.

All of these plans are 30 day plans.


For more information, click here.


What New Terms And Conditions Apply To These New Plans?

When the FCC updated its Lifeline rules, it also imposed new requirements for subscribers:

  • 12-Month Benefit Port Freeze: Except in limited circumstances, your Lifeline benefit will be assigned to your carrier for 12 months beginning when you enroll in a Lifeline broadband plan (“Benefit Port Freeze”). As a result, once you have enrolled in a Lifeline-supported broadband plan with one carrier, you will need to wait 12 months before transferring your benefit to a new carrier (of course, you can always purchase services from another carrier, but you will not be able to apply your Lifeline benefit to those services).
  • 30-Day Usage Requirement: Under the new Lifeline rules, you must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than your carrier; (4) responding to direct contact from your carrier and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 30 days of non-usage, we will give you notice with a 15 day grace period before de-enrolling you for non-usage. If you do not respond to the notice, you will be de-enrolled.

Other terms and conditions apply. For more information about our terms and conditions, please click here or call 611 from your enTouch Wireless mobile device.


What Other Plans Are Available? (All States Except CA)

If you do not want your Lifeline benefit to apply to this new plan, you may select the 500 Minute Plan.