Oregon

Lifeline Program

Oregon is a coastal U.S. state in the Pacific Northwest known for its diverse landscape of forests, mountains, farms and beaches. Salem is the capital of Oregon. Oregon provides government assisted free phone services to qualifying families and individuals in Oregon, including those who live on tribal lands.

Click Here For Paper Applications




NEXT STEPS

The OPUC will determine your eligibility for the Lifeline government assistance program and notify you of your application status in writing.


If you are approved

  • Your phone will be sent to the shipping address provided on the application.
  • Expect it in the mail within 1 - 2 weeks after approval.
  • You must ACTIVATE your phone by calling 866.488.8719.
    You will need the PIN (which is on your receipt).

If you are a denied BYOD subscriber

  • You must call 844.891.1800 to keep non-Lifeline service on your phone within a week of the denial notice.
  • If you don't make arrangements for non-Lifeline service, your service will be disconnected 10 days from the date of the denial notice.


Oregon Coverage

enTouch Coverage in Oregon

Oregon Lifeline Cell Phone Service

enTouch Wireless offers free government assisted wireless services to qualifying low income families and individuals in Oregon. We offer Lifeline discounts to Oregon subscribers who meet certain program or income-based eligibility requirements. Your FREE Lifeline benefit is limited to one per household and cannot be combined with any other Lifeline offer. The Oregon Public Utility Commission will verify your eligibility for the Lifeline government assistance program and notify you of your application status in writing. Tribal residents may be eligible for a free cell phone.

Click Here to learn more about the Lifeline Program.


Eligible Programs for Lifeline in Oregon

  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Veterans Pension or Survivors Benefit
  • Federal Public Housing Assistance (FPHA)
  • Food Distribution Program on Indian Reservations (FDPIR)
  • Tribally Administered TANF
  • Bureau of Indian Affairs General Assistance
  • Tribally Administered Head Start (Meeting the income-qualifying standards of Head Start)

NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.


Effective June 8, 2018, SNAP, Medicaid and SSI eligibility documentation is NOT collected for OREGON non-Tribal applications.

You may also qualify based on income

Income Guidelines*

Persons in Household 48 Contiguous States
1 $16,862
2 $22,829
3 $28,796
4 $34,763
5 $40,730
6 $46,697
7 $52,664
8 $58,631
For each additional person, add $5,967

*Based on 135% of the 2019 Federal Poverty Guideline.




Oregon Lifeline Cell Phone Service

enTouch Wireless offers government assisted wireless services to low income families and individuals in Oregon. Qualified customers receive Free cell phone service. Certain residents may be eligible for a Free cell phone. We offer Lifeline discounts to qualified Oregon subscribers who meet certain eligibility requirements, such as government assistance or a household income that is at or below 135% of the Federal Poverty Guidelines. Your FREE Lifeline benefit is limited to one per household and cannot be combined with any other Lifeline offer. The Oregon Public Utility Commission will determine your eligibility for the Lifeline government assistance program and notify you of your application status in writing.

enTouch Wireless Lifeline Free Monthly Minutes

Feature 1000 Minute Plan1 Tribal Unlimited & 1.5 GIG Plan2
Voice 1000 Unlimited
Texts Unlimited Unlimited
Local Calls Y Y
National Long Distance Y Y
Voicemail Y Y
Nationwide Text Y Y
Free 411 Y Y
3G / 4G Data 100 MB 1.5 GIG
Carry Over Month To Month N N

All plans are 30 day plans. All plans subject to Acceptable Use Policy.

Click here to Top Up.

Contact Commission

If you have unresolved issues after contacting enTouch Customer Support, you may contact:


Oregon Public Utility Commission Consumer Services Section

201 High Street SE, Ste. 100
P.O. Box 1088
Salem, Oregon 97301

Toll Free: 800.522.2404
TTY: 800.648.3458 TTY users can also call 711
Fax: 503.378.5743
E-mail: puc.consumers@state.or.us



For the complete Terms of Service go to www.entouchwireless.com or call Customer Service at 1.866.488.8719 or dial 611 free from your Lifeline phone.

"Lifeline is a government assistance program. enTouch Wireless represents the Lifeline service in your state. PLEASE NOTE: You have to be eligible to receive Lifeline services. A current government benefit card or income document and your government issued ID is needed to sign up. Willfully making false statements to obtain the Lifeline benefit can result in fines, imprisonment, de-enrollment or being barred from the program. Only one Lifeline benefit per household. A household is defined, for the purposes the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one per household limitation constitutes a violation of the Federal Communications Commission's rules and will result in your de-enrollment. The Lifeline is a non-transferable benefit and you may not transfer this benefit to any other person, regardless of if they qualify for Lifeline. Lifeline is available to only one person per household. When you receive the service, you cannot transfer it to another person. 911 Emergency Service is available where wireless service is located, which can be reduced by buildings, weather, mountains, etc. If your phone is out of range in an emergency dial 911 from a landline phone."


GREAT SERVICE

Friendly. Responsive. Easily Accessible.

Dial 611 on your Lifeline phone.

SUPPORT HOURS

Monday - Friday: 8am - 10pm CT

Saturday: 8am - 8pm CT

Sunday: 10am - 7pm CT