To ensure eligible Americans have access to critical communication services the Federal CommunicationCommission established the Lifeline Assistance service in 1985. In 2016 the program was modernized to support data services.

Lifeline is a government benefit program. Over 32 million households are eligible to receive free communication services for safety, economic viability, and connection to their families & communities.

If you, or one of your dependents, participate in one of these programs, your household may be eligible for the federal government Lifeline supported benefits.

You may also qualify based on income.*

*Based on 135% of the 2020 Federal Poverty Guideline.
Note: some states have different income guidelines. Learn More.
To view additional documentation requirements, visit the National Verifier website here

Yes

Limit ONE (1) Lifeline benefit per household

One Lifeline program (wireline or wireless) per household. Household is defined as an individual or group of individuals living together at the same address as one economic unit.

Personal documents required

Use only your personal documents. You need:

1. Proof of Identity. These government issued photo ID’s can be used in the application process. The ID must be current as of the date of application.


• Driver's License
• State ID (DOB)
• US Passport
• Permanent Resident Card
• Permanent Resident Alien Card
• Tribal ID (Name, DOB)
• Military ID (Name, DOB)
• Certificate of U.S. Citizenship
• Certificate of Naturalization
• United States Government ID


2. Proof of Eligibility. More Info

Valid physical address

Notify us immediately of any change of address by calling Customer Support.

Keep Active

You need to make a phone call, send a text message or use the data on your phone at least once every 30 days to keep the Federal and State Lifeline benefit active.

Truthful in application process

If you make false statements to gain benefits, you can be punished by fine, imprisonment, or you can be barred from the Federal or State Lifeline program.

Recertify annually that you remain eligible for benefit

Once you receive the Lifeline benefit, you must complete the annual recertification process. See more about Annual Recertification below.

enTouch Terms of Service Apply

Participation is subject to the enTouch Wireless Terms of Service found on this website.

Cannot choose phone number

You are not able to choose the phone number.

What About a Hand Set?

Bring your own phone

You can bring your own phone to the enTouch program. If a family member or friend provides a smartphone you can use that phone and receive free service. This is called Bring Your Own Device. Click here to see if your phone is eligible.

Good, Better or Best Upgrade

You can also upgrade your existing phone. Certain costs apply. Click here to see our phones.

California & Tribal Land Residents

enTouch Wireless provides a free phone to eligible consumers in California and those residing in federally recognized tribal lands. There is no cost to you. The devices are either overstock models or refurbished inventory. The phone is under warranty for 30 days and will be replaced if it does not work. See Terms of Service for full explanation.

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Service Plan?

Premier 4G LTE coverage

No bills. No contracts.

No fees. No activation costs.

Buy what you can when you can.

The $10 Lifeline Plan will be applied for FREE on your anniversary date. Any time of any month you can upgrade to more voice, text and data service at these super affordable prices.

**Unlimited Plans are subject to enTouch Wireless's Acceptable Use Policy. For full details, please visit our Terms of Service page at www.entouchwireless.com

†California has different plans. The only additional payments would be if you choose to add more minutes, text or internet. More Info.

Modern wireless communication services

• Tier 1, National Wireless Network
• Free local & national wireless calling
• Texts & Multi-Media Texting
• Email, Web Surfing, Facebook
• Free 411 (Directory Assistance)
• 911 - Emergency Support
• Voicemail
• Three Way Calling
• Caller ID

Apply online for enTouch prepaid wireless service at any time CLICK HERE to start purchase.

• Online Application: Click Here to get started.
• Phone Application: Call 1.866.488.8719 and our Customer Support team will help with the application process.
• Neighborhood Events: Click Here for Events Calendar.
• Paper Application: Click Here to download a paper application.
• ALERT: Using the documentation you provide enTouch employees will determine eligibility for the Federal Lifeline benefits in accordance with applicable laws and regulations.

ALERT: Using the documentation you provide enTouch employees will determine eligibility for the Federal Lifeline benefits in accordance with applicable laws and regulations

If applying based on participating in a qualifying program:

Government Issued Photo ID:

Must be current.

(See Eligibility programs for applicable Federal or California programs)

• Current or prior year's statement of benefits from a qualifying state, federal or Tribal program.
• Notice letter of participation in a qualifying state, federal or Tribal program.
• Program participation documents.
• Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal program.

If applying based on income eligibility:

• Copy of last year's State or Federal income tax return.
• 3 consecutive months' worth of your most current pay stubs.
• Social Security benefits statement.
• Veterans Administration benefits statement.
• Retirement/Pension benefits statement.
• Divorce decree or child support document.
• Unemployment/Workers Compensation benefits statement.

How Do I Send Lifeline Documents?

ONLINE APPLICATION: Upload photos of your documents during the application (.jpgs) or send them via email or mail.

TEXT: photos to: 917.877.3921

EMAIL: confidential@entouchwireless.com

FAX: 319.743.1293

MAIL:
enTouch Wireless
ATTN: Lifeline Processing
PO Box 37
Hiawatha, IA 52233

SUPPORT

Questions? Please email us: support@entouchwireless.com or call us at 1.866.488.8719.

If you fail to receive a voice-grade connection, notify enTouch Customer Support and we will:

• Promptly restore voice service, or if not possible,
• Provide telephone service using a different network carrier if offered by enTouch and if you agree to that change; or
• Allow you to discontinue service. No termination fees or penalties will apply.

enTouch is committed to prompt and effective responses to customer notifications.

enTouch Wireless provides coverage on the Premier 4G LTE Wireless Network.

enTouch Coverage

If you fail to receive a voice-grade connection, notify enTouch Customer Support and we will:

• Promptly restore voice service, or if not possible,
• Provide telephone service using a different network carrier if offered by enTouch and if you agree to that change; or
• Allow you to discontinue service. No termination fees or penalties will apply.

enTouch is committed to prompt and effective responses to customer notifications.

No.

Phone service is supported by the Lifeline government discount for eligible people. Your new minutes will be applied to your account every 30 days as long as you keep the account active. (See How Long Am I Eligible for more information).

You can upgrade to one of our affordable Unlimited Talk + Unlimited Text plans for as low as $10 per month. If your Lifeline discount expires you can keep the same phone, same phone number and top up anytime. Pay as You Go service makes this transition super easy.

Yes.

International Long Distance

Available through BOSS ILD. Call enTouch Customer Support for more information at 1.866.488.8719.

Online: Click here to purchase.

Phone: Dial 611 on your enTouch Wireless phone or call 1.866.488.8719 from another phone. A debit or credit card is required.

MoneyGram Locations: Purchase your top-up with cash or card at the nearest MoneyGram location. Ask the clerk for enTouch Wireless to get started. Find a store near you.

Airfair Locations: Buy an Airfair Top Up card at thousands of national retail stores. Look for the card or ask a clerk to look up Airfair on their terminal. Find a store near you.

You will continue to receive enTouch Wireless Free service as long as you 1) meet the eligibility requirements and 2) keep your benefit active as noted below.

To be eligible: You must 1) provide proof of participation in an eligible program or meet the income-based requirements and 2) complete and sign an enTouch Lifeline application. When you sign your application, you are confirming your eligibility to receive free, federally and/or state funded Lifeline assistance. You are also confirming that you are the head of household and that your household receives only one Lifeline discount

To keep your benefit active:

• Activate phone service upon receipt by calling 1.319.471.4802.
• Regularly use your phone to keep connected to friends, family, health care providers and your community.
• Make a call or receive a call at least once every 30 days.
• Purchase additional minutes if you need them.
• Every year, enTouch Wireless will contact you to verify that you still qualify for Lifeline benefits (Annual Recertification). If you do not respond in a timely manner your service will be discontinued.

Each year, federal and state regulatory authorities require that customers certify their eligibility for Lifeline Assistance programs.

To continue receiving your Lifeline government supported benefit, you must certify that you still participate in an eligible assistance program (i.e., Medicaid, Food Stamps, etc). You can also qualify for service using Income eligibility based on total household income being at or below the applicable Federal Poverty Guideline thresholds.

enTouch employees will determine eligibility for the Federal Lifeline benefits in accordance with applicable laws and regulations.

Lifeline Recertification / Renewal

The Lifeline program requires annual recertification.

• You must confirm you remain eligible for this government benefit.
• If you do not recertify annually you will lose your free phone service.

Use one of the following options to complete Annual Recertification. (It takes about 5 – 8minutes.)

• Recertification Website: Click Here
• Recertification Automated Recording: Call 1.404.800.9471
• Recertificatión por teléfono Call 1.678.841.7774
• Recertification Form: Download Form.

Mail to:

enTouch Wireless
ATTN: Lifeline Processing
PO Box 37
Hiawatha, IA 52233

• California Subscribers LifeLine Renewal:Click Here
• Texas Subscribers Lifeline Renewal:Call 844.323.6002

If you submit an application online or via paper:

1. enTouch Wireless will begin processing your application upon receipt.
2. If you qualify, your SIM Card or Phone, in certain circumstances as applicable, will be mailed to you within 5 business days of eligibility determination.
3. If you do not qualify, we will call or send you a message.
4. Make your Activation Call to 319.471.4802.
5. Once you call to Activate, the Lifeline Phone Plan will be activated on your phone. Note that plans may vary by state. Check your state application for more information. (You may also choose to change to another Lifeline plan at that time).
6. Every 30 days after your activation date, your free minutes/texts/ internet will automatically reload on your phone as long as you have an Active Account.
7. If you have not used your phone in 60 days your Lifeline service will be deactivated. Remember to keep your account active by making a call at least once every 30 days.
8. You will continue to receive free service until you no longer qualify or if you fail to follow the applicable Annual Recertification process. (Click Here for more information).
9. You can add voice minutes, texts, and international calling at any time.

Yes! You can bring your existing phone number to your new enTouch phone. When you receive your new phone in the mail, call Customer Service at 866.488.8719

1. Have the following ready:
   
   
   • Name
   • Address as it appears on your account
   • Last 4 digits of your Social Security
   • Phone number you want to keep
   • ESN number of your new phone (found on the inside of the battery door)
   • Account Number for the phone number from your original service provider (this is generally not the same as the phone number)
   • Password/Pin used to access the account (generally NOT the password you used to access your online account.)
   • Valid contact number which is neither number involved in the phone number change.
   
   
2. Tell Customer Service you want to "Port" your current phone number to your new phone. NOTE: Your account will need to be in good standing in order to proceed.



3. Customer Service will handle the rest. There are no fees associated with this change.

   Keep the following in mind before proceeding:
   • Although not typical, the port process can take 24-48 business hours to complete.
   • Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.)
   • There is a period of time where both your old and new phones will be without service during the port process.
   • We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend.
   • Any inaccurate information will delay the port process further. Please be sure all of the above information is accurate before calling.

Call Customer Support by dialing 611 from your enTouch phone or 1.866.488.8719 from another phone.

You will receive confirmation emails as when we process and ship your order.

It takes 48 hours to process an order. Pick STANDARD SHIPPING and get your phone in 3-5 days shipping or go with the OVERNIGHT SHIPPING option if you need it faster.

When you get your package go to ACTIVATE to turn up your phone.

Click Apply to submit your Lifeline application.

1. enTouch Wireless will begin processing your application upon receipt.You’ll receive emails from us keeping you updated with status. REMINDER: Don’t forget to get your documents to us!!!
2. If you qualify the Lifeline Monthly Recurring Plan will be added to your account. REMINDER: LOGIN to MYACCOUNT to check your Anniversary Date, reloads and top up your phone.
3. Make your Activation Call to 319.471.4802.
4. Once you call to Activate, the Lifeline Phone Plan will be activated on your phone.
5. Every 30 days after your activation date, your free minutes/texts/ internet will automatically reload on your phone as long as you have an Active Account.
6. If you have not used your phone in 30 days your Lifeline service will be deactivated. Remember to keep your account active by making a call, text or use the Internet at least once every 30 days.
7. You will continue to receive free service until you no longer qualify or if you fail to follow the applicable Annual Recertification process. (Click Here for more information).
8. You can add voice minutes, texts, Internet and international calling at any time.

If you are having trouble with your phone, call customer service from a different phone - 866-488-8719

Call 1.866.488.8719 to suspend your account.

We may be able to help you get a replacement phone. Any remaining balance in your account will be transferred to your replacement phone.

As an enTouch Wireless customer, you have free, unlimited access to customer service representatives fluent in English and Spanish. Customer Support can be reached by:

• Dialing 611 from your Lifeline phone, or
• Dialing the toll-free enTouch Customer Support number 1.866.488.8719.
• Your handset will be able to place calls to 911 even if you have no minutes available. Wireless service, unlike landline phones, uses less reliable methods to place calls and to determine your phone number and location. Network coverage and quality of services can be adversely affected by conditions within or beyond our control, including atmospheric (i.e., weather), geographic (i.e., mountain, valleys, etc.), or topographic (i.e., structures, buildings, etc.) conditions. Because of these factors, emergency operators may not be able to determine your location or your phone number, or, you may not be able to complete a call at all. Callers may attempt to call 911 in areas where there is no wireless coverage. If there is no wireless coverage, your call to 911 may not go through and you should dial 911 from the nearest landline phone. It is also advised by Public Safety Officials, that you should be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone.
• Enhanced service, also known as E911, relies on GPS technology to obtain location information. This service is dependent on a number of factors such as the abilities of the local emergency authority, GPS ability of your phone, whether your GPS enabled handset has GPS turned on, and your phones ability to obtain a GPS Satellite signal which can be impaired by being indoors, weather, etc. Even when available, E911 does not always provide accurate location information you discover that your home is located in an area where network coverage is adversely affected (See FAQ-21) then you will not be able to rely on reaching 911 services from your home. You will have to go to a different location and call 911 from a landline phone.

If you discover that your home is located in an area where network coverage is adversely affected, refer to FAQ-9 for next steps.

Your handset will be able to place calls to 911 even if you have no minutes available. Wireless service, unlike landline phones, uses less reliable methods to place calls and to determine your phone number and location. Network coverage and quality of services can be adversely affected by conditions within or beyond our control, including atmospheric (i.e., weather), geographic (i.e., mountain, valleys, etc.), or topographic (i.e., structures, buildings, etc.) conditions. Because of these factors, emergency operators may not be able to determine your location or your phone number, or, you may not be able to complete a call at all. Callers may attempt to call 911 in areas where there is no wireless coverage. If there is no wireless coverage, your call to 911 may not go through and you should dial 911 from the nearest landline phone. It is also advised by Public Safety Officials, that you should be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone.

Enhanced service, also known as E911, relies on GPS technology to obtain location information. This service is dependent on a number of factors such as the abilities of the local emergency authority, GPS ability of your phone, whether your GPS enabled handset has GPS turned on, and your phones ability to obtain a GPS Satellite signal which can be impaired by being indoors, weather, etc. Even when available, E911 does not always provide accurate location information.

If you discover that your home is located in an area where network coverage is adversely affected then you will not be able to rely on reaching 911 services from your home. You will have to go to a different location and call 911 from a landline phone.

If you discover that your home is located in an area where network coverage is adversely affected, refer to for next steps.

If you do not want your Lifeline benefit to apply to this new plan, you may select the 500 minute plan. Click here to see the plans.

Some states are now using the National Verifier to qualify residents for Lifeline service. You will need to qualify here before starting your enTouch Lifeline application.