enTouch Wireless is a national, wireless phone company operating on the premier 4G LTE network.. We help empower people to lead better lives through digital citizenship. We do this by:
Giving you as much data as we can in all of our plans. Providing access to a $10 monthly Lifeline discount off your plan every month. Lifeline provides discounted or FREE phone and broadband internet service to eligible people. People use our services to find jobs, do homework, stay healthy and get access to many services. |
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To ensure eligible Americans have access to critical communication services the Federal CommunicationCommission established the Lifeline Assistance service in 1985. In 2016 the program was modernized to support data services. Lifeline is a government benefit program. Over 32 million households are eligible to receive free communication services for safety, economic viability, and connection to their families & communities. |
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If you, or one of your dependents, participate in one of these programs, your household may be eligible for the federal government Lifeline supported benefits. Government Programs
You may also qualify based on income.* Income Guidelines
*Based on 135% of the 2020 Federal Poverty Guideline. |
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Yes Limit ONE (1) Lifeline benefit per householdOne Lifeline program (wireline or wireless) per household. Household is defined as an individual or group of individuals living together at the same address as one economic unit. Personal documents requiredUse only your personal documents. You need:
Valid physical addressNotify us immediately of any change of address by calling Customer Support. Keep ActiveYou need to make a phone call, send a text message or use the data on your phone at least once every 30 days to keep the Federal and State Lifeline benefit active. Truthful in application processIf you make false statements to gain benefits, you can be punished by fine, imprisonment, or you can be barred from the Federal or State Lifeline program. Recertify annually that you remain eligible for benefitOnce you receive the Lifeline benefit, you must complete the annual recertification process. See more about Annual Recertification below. enTouch Terms of Service ApplyParticipation is subject to the enTouch Wireless Terms of Service found on this website. Cannot choose phone numberYou are not able to choose the phone number. |
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What About a Phone?Bring your own phoneIf you already have a smartphone you love, bring it to the enTouch Wireless network! This is called Bring Your Own Device. Click here to see if your phone is eligible. Purchase a phoneYou can also purchase a phone from enTouch Wireless. Certain costs apply and phone inventory varies. Click here to see our phones. California & Tribal Land ResidentsenTouch Wireless provides a free phone to eligible consumers in California and those residing in federally recognized tribal lands. There is no cost to you. The devices are either overstock models or refurbished inventory. The phone is under warranty for 30 days and will be replaced if it does not work. See Terms of Service for full explanation. Service Plan?Premier 4G LTE coverageNo bills. No contracts.No fees. No activation costs.Buy what you can when you can.The $10 Lifeline Plan will be applied for FREE on your anniversary date. Any time of any month you can upgrade to more voice, text and data service at these super affordable prices. Lifeline Plans
**Unlimited Plans are subject to enTouch Wireless's Acceptable Use Policy. For full details, please visit our Terms of Service page at www.entouchwireless.com †California has different plans. The only additional payments would be if you choose to add more minutes, text or internet. More Info. Modern wireless communication services
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Apply online for enTouch prepaid wireless service at any time CLICK HERE to start purchase.
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ALERT: Using the documentation you provide enTouch employees will determine eligibility for the Federal Lifeline benefits in accordance with applicable laws and regulations If applying based on participating in a qualifying program:Government Issued Photo ID:Must be current. (See Eligibility programs for applicable Federal or California programs)
If applying based on income eligibility:
How Do I Send Lifeline Documents?ONLINE APPLICATION: Upload photos of your documents during the application (.jpgs) or send them via email or mail. TEXT: photos to: 917.877.3921 EMAIL: confidential@entouchwireless.com FAX: 319.743.1293 MAIL: SUPPORTQuestions? Please email us: support@entouchwireless.com or call us at 1.866.488.8719. If you fail to receive a voice-grade connection, notify enTouch Customer Support and we will:
enTouch is committed to prompt and effective responses to customer notifications. |
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enTouch Wireless provides coverage on the Premier 4G LTE Wireless Network. enTouch Coverage![]() |
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If you fail to receive a voice-grade connection, notify enTouch Customer Support and we will:
enTouch is committed to prompt and effective responses to customer notifications. |
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No. Phone service is supported by the Lifeline government discount for eligible people. Your new minutes will be applied to your account every 30 days as long as you keep the account active. (See How Long Am I Eligible for more information). You can upgrade to one of our affordable Unlimited Talk + Unlimited Text plans for as low as $10 per month. If your Lifeline discount expires you can keep the same phone, same phone number and top up anytime. Pay as You Go service makes this transition super easy. |
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Yes. International Long DistanceAvailable through BOSS ILD. Call enTouch Customer Support for more information at 1.866.488.8719. |
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Online: Click here to purchase. Phone: Dial 611 on your enTouch Wireless phone or call 1.866.488.8719 from another phone. A debit or credit card is required. MoneyGram Locations: Purchase your top-up with cash or card at the nearest MoneyGram location. Ask the clerk for enTouch Wireless to get started. Find a store near you. Airfair Locations: Buy an Airfair Top Up card at thousands of national retail stores. Look for the card or ask a clerk to look up Airfair on their terminal. Find a store near you. |
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You will continue to receive enTouch Wireless Free service as long as you 1) meet the eligibility requirements and 2) keep your benefit active as noted below. To be eligible: You must 1) provide proof of participation in an eligible program or meet the income-based requirements and 2) complete and sign an enTouch Lifeline application. When you sign your application, you are confirming your eligibility to receive free, federally and/or state funded Lifeline assistance. You are also confirming that you are the head of household and that your household receives only one Lifeline discount To keep your benefit active:
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Each year, federal and state regulatory authorities require that customers certify their eligibility for Lifeline Assistance programs. To continue receiving your Lifeline government supported benefit, you must certify that you still participate in an eligible assistance program (i.e., Medicaid, Food Stamps, etc). You can also qualify for service using Income eligibility based on total household income being at or below the applicable Federal Poverty Guideline thresholds. enTouch employees will determine eligibility for the Federal Lifeline benefits in accordance with applicable laws and regulations. Lifeline Recertification / RenewalThe Lifeline program requires annual recertification.
Mail to: enTouch Wireless |
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If you submit an application online or via paper:
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Yes! You can bring your existing phone number to your new enTouch phone. When you receive your new phone in the mail, call Customer Service at 866.488.8719
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Call Customer Support by dialing 611 from your enTouch phone or 1.866.488.8719 from another phone. |
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You will receive confirmation emails as when we process and ship your order. It takes 48 hours to process an order. Pick STANDARD SHIPPING and get your phone in 3-5 days shipping or go with the OVERNIGHT SHIPPING option if you need it faster. When you get your package go to ACTIVATE to turn up your phone. |
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Click Apply to submit your Lifeline application.
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If you are having trouble with your phone, call customer service from a different phone - 866-488-8719 |
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Call 1.866.488.8719 to suspend your account. We may be able to help you get a replacement phone. Any remaining balance in your account will be transferred to your replacement phone. |
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As an enTouch Wireless customer, you have free, unlimited access to customer service representatives fluent in English and Spanish. Customer Support can be reached by:
If you discover that your home is located in an area where network coverage is adversely affected, refer to FAQ-9 for next steps. |
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Your handset will be able to place calls to 911 even if you have no minutes available. Wireless service, unlike landline phones, uses less reliable methods to place calls and to determine your phone number and location. Network coverage and quality of services can be adversely affected by conditions within or beyond our control, including atmospheric (i.e., weather), geographic (i.e., mountain, valleys, etc.), or topographic (i.e., structures, buildings, etc.) conditions. Because of these factors, emergency operators may not be able to determine your location or your phone number, or, you may not be able to complete a call at all. Callers may attempt to call 911 in areas where there is no wireless coverage. If there is no wireless coverage, your call to 911 may not go through and you should dial 911 from the nearest landline phone. It is also advised by Public Safety Officials, that you should be prepared to provide information about your location when making a 911 or other emergency calls from a cell phone. Enhanced service, also known as E911, relies on GPS technology to obtain location information. This service is dependent on a number of factors such as the abilities of the local emergency authority, GPS ability of your phone, whether your GPS enabled handset has GPS turned on, and your phones ability to obtain a GPS Satellite signal which can be impaired by being indoors, weather, etc. Even when available, E911 does not always provide accurate location information. |
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If you discover that your home is located in an area where network coverage is adversely affected then you will not be able to rely on reaching 911 services from your home. You will have to go to a different location and call 911 from a landline phone. If you discover that your home is located in an area where network coverage is adversely affected, refer to for next steps. |
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If you do not want your Lifeline benefit to apply to this new plan, you may select the 500 minute plan. Click here to see the plans. |
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CA Lifeline Plans
You choose how to use your monthly units. Units can be used for Voice minutes or Texts. 1 Unit = 1 Minute or 1 Text. *Subject to the 3000 units and Acceptable Use Policy. See Terms of Service. California Talk & Text Plan: 1,100 minutes, unlimited text, no data. This plan will be applied to any California subscriber's device that is compatible with our network but cannot handle 3G or greater data speeds. |
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Most states are now using the National Verifier to qualify residents for Lifeline service. You will need to qualify here before starting your enTouch Lifeline application. |