enTouch Wireless Consumer Broadband Disclosure
enTouch Wireless powered by Boomerang Wireless ("enTouch Wireless") supports the Open Internet, and is committed to offering reliable broadband Internet access services. At the same time, we are committed to an excellent customer experience, and we may engage in reasonable network management practices on our broadband Internet access services and devices (the “Services”).
The purpose of this disclosure is to provide information regarding the network management practices, the performance characteristics, and the commercial terms of our broadband Internet services to enable you to make informed choices regarding the purchase and use of our Services, in accordance with the open Internet policies and rules of the Federal Communications Commission. This document is intended to be informational and does not replace or alter the legal terms of service, which can be found here.
Our description of these network management practices—and those of our underlying carriers—are for informational purposes only and are subject to change at any time. Please check back regularly for updates.
enTouch Wireless is a reseller of our underlying carriers’ mobile broadband Internet access networks. As a reseller, we only have limited ability to manage network congestion across our underlying carriers’ networks. For example, when you use our streaming optimization or parental control services, or visit sites exempted from your monthly data allotment, we may use congestion management protocols to right-size circuits and load-balance traffic to improve your experience of the Services. Your data also may be subject to our underlying carriers’ network management and open Internet practices.
We do not block or throttle the use of any legal content, applications, or services that you choose to access through an enTouch Wireless device without your consent, as long as your use of our Services does not violate our Terms and Conditions. To support the goals of the Lifeline program, enTouch Wireless may exempt traffic to and from .gov and .edu web addresses from your monthly data allotment, subject to our Terms and Conditions and our underlying carriers’ network management and open Internet practices.
enTouch Wireless users may access the Internet via enTouch Wireless’s Services through any Internet-enabled device of their choice (including bringing your own device), provided that the device is compatible with our network, is approved by our underlying carrier (if required), does not violate our Terms and Conditions, and does not harm our network, other users, or Services.
enTouch Wireless offers mobile broadband Internet access service using its underlying carriers’ LTE, 4G, and 3G networks. These networks are designed to be suitable for real-time applications, including voice and video applications.
Speed, as used here, means the average rate at which data packets are successfully delivered to their destination on the communications network. Latency, as used here, is the time that a data packet takes to travel from one point to another on the Internet, expressed in terms of round-trip time. Typical speeds—expressed in megabits per second (“Mbps”)—and round-trip latency—expressed in milliseconds (“ms”)—are as follows:
|Technology||Download Speed (in Mbps)||Upload Speed (in Mbps)||Latency (in ms) Round-Trip|
|3G||.6 to 1.4||.35 to .5||100 to 120|
|4G||2 to 6||.5 to 1.8||60 to 166|
|4G LTE||5 to 12||2 to 3||35 to 50|
enTouch Wireless may advertise speeds and latency up to maximum speeds expected to be achieved through the device over our underlying carriers’ networks. Several factors—including capacity constraints, network availability, environmental conditions, your device, whether you are tethering from a separate device, your plan, or the network management practices of our underlying carriers—may impact the actual speed and latency that you experience at any given time.
We may monitor traffic for our own internal purposes, including, but not limited to, billing, internal metrics, customer service, marketing new products (based on aggregated information), and preventing fraud, abuse, and illegal activity on our network, as permitted by law. We may use deep-packet inspection with your consent in connection with specific products and services, such as parental controls or streaming optimization. We do not share any traffic information with unaffiliated third parties for non-network management purposes without your consent.
enTouch Wireless has a variety of service plans to meet your individual needs and budget. We are continually working to develop our Services to meet your Internet access demands now and in the future. When we offer new online services, we will provide the characteristics, capabilities and terms of such new service offerings to allow you to make knowledgeable choices about which services make the most sense for you. enTouch Wireless will continue to provide you with accurate and relevant information in plain language so you can make informed choices. Information regarding our service plans can be found here.
Questions and concerns regarding enTouch Wireless Internet service may be addressed to us using the contact outlined in our Terms of Service, available here.
Last updated: November 23, 2016.