PRIVACY AND CPNI POLICIES OF ENTOUCH WIRELESS
enTouch Wireless is committed to maintaining your privacy. We believe that you are entitled to know how enTouch Wireless will collect, use and protect the information you give us. The following includes both the Privacy and CPNI Policies of enTouch Wireless. These are very important documents describing how we collect and how we may disclose personal information, including the following: what personal information we collect from you, how we use your information, how long we maintain your information, when and to whom we disclose your information, how we restrict our use of your information for marketing purposes, and how we protect your rights concerning your information and its disclosure.
You should carefully read these policies containing important information about your privacy rights including your right to “opt out” of receiving certain marketing and other information from us or our business affiliates as set forth under the “Approval” section of PART II: OUR CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) POLICY.
If you have any questions or concerns regarding these policies, please contact enTouch Wireless at 1.866.488.8719
Information Collected When We Provide Your Services
enTouch Wireless collects information from you in connection with your services. Examples of the information collected includes the numbers you call and when you call them, as well as the particular services you use such as call forwarding and voicemail.
enTouch Wireless is authorized to collect the personal information that we need to provide you services. We are prohibited from collecting your personal information for any other purpose without your consent. (See the next section for a list of authorized uses of your personal information).
When you establish an account for services, we may collect information such as your name, address, and telephone number, and other information we may need to establish and service your account. When you first request your services, and when you request any changes or updates to your services, enTouch Wireless may collect information about the service options that you have chosen. enTouch Wireless may also collect your personal information when you communicate with us: for example, if you ask for support, have questions about your account, send us e-mails, respond to our surveys or e-mails, engage in chat sessions with us, register for information, or participate in promotions or contests.
enTouch Wireless considers the personal information contained in our business records to be confidential. However, enTouch Wireless is authorized to disclose your personal information for three general purposes:
Other examples for which enTouch Wireless may use your personal information in order to install, configure, operate, support, and maintain your services, including but not limited to these purposes:
enTouch Wireless may use your information for any of the above purposes, for business activities and needs necessary in providing services to you.
Additionally, enTouch Wireless may disclose personal information in connection with Caller ID, 911/E911, and directory services:
We sometimes disclose your personal information to our affiliates, to our employees for enTouch Wireless internal business purposes, as well as to outside auditors, professional advisors and service providers, potential business transition partners, and regulators. Typically, we make these disclosures only when the disclosure is necessary to provide your services or other services to you or to conduct a legitimate business activity related to them.
We are prohibited from disclosing your personal information when you call us except when you provide a password. If you do not provide a password, we may not release your customer information to you except by sending it to your address of record or calling you at your telephone number of record. Additionally, we are required to provide password protection for your online account and to notify you immediately when we create or change a password, a back-up or forgotten password, an on-line account or an address of record. We are required to disclose your personal information to any person you designate if you make such a request in writing to us.
We keep accurate records of instances in which your personal information is disclosed. If your personal information is disclosed without your permission, we are required to report this to you and law enforcement officials such as the Federal Bureau of Investigation.
When you use your services, enTouch Wireless may transmit information about you over our network. We transmit this information in order to provide your services.
We will not listen to your outgoing or incoming calls or to your voicemail, but we may store information about the date and time of your calls for billing purposes. We could be required by law to disclose this information and messages along with other personal information about you to comply with law enforcement. We may also monitor and/or record the performance of our Services in order to manage, maintain, repair, and improve your services. For the purposes of training and/or quality assurance we may monitor and record your communications with enTouch Wireless employees.
We may contract with third parties to provide specific services and features for your services. If these third parties provide services to you, they will collect, disclose, and protect your personal information in accordance with the policies stated herein. If, however, you become a direct customer of these third parties, then you will be subject to their terms of service and privacy policies. enTouch Wireless recommends that you carefully read their terms of service and policies to understand how they may use personal information about you.
enTouch Wireless may use information that you provide to assist you with technical support, by collecting and maintaining your information in support software tools. The information collected in the support software is available only to authorized personnel for maintaining and supporting the use of your services. enTouch Wireless may also provide customer contact and support pages that you can use to communicate with enTouch Wireless about technical support. enTouch Wireless uses the information provided by you on these pages to support your use of your services.
enTouch Wireless may also provide software directly or through third parties for your use in connection with your services. These programs may be subject to their own terms of service and other policies. enTouch Wireless recommends that you carefully read their terms and policies to understand how they may use your personal information.
In certain cases, enTouch Wireless may configure your Service or Service-related equipment to resolve a technical support issue or otherwise render or deliver your service. enTouch Wireless may perform these configurations at your request.
We may store information that you provide to personalize your settings so that you do not have to change these settings each time you use your services. We do not share your preferences with third parties except for service providers or other third parties who may provide certain components of your services.
We may send new subscribers a welcome message and sometimes other information by text, e-mail or another means such as the U.S. mail. Subscribers who would like to receive information from us about other products, services, features, special offers, and promotions may do so. See the “Do Not Text, Do Not Call and Do Not Mail Lists” section of this Policy, as well as the CPNI Policy which follows, to learn how to opt in or opt out of receiving these types of promotional communications. enTouch Wireless will consider you to have given your approval to use your personal information to transmit these messages unless you tell us not to do so as described in the “Approval” section of PART II: OUR CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) POLICY below.
We send subscribers service-related announcements from time to time. For example, we may send you a text and/or e-mail announcement about a pricing change, a change in operating policies, or new features of your service. You may not opt out of these service-related communications.
We communicate with you to provide requested services and support for questions and issues relating to your account. We will reply to your requests for customer service by text, e-mail, phone, discussion forum, or through any other reasonable means.
enTouch Wireless is permitted to use your contact information to place or have others place telephone calls, send text messages, to send printed mail to you for marketing or promotional purposes. You have the right to ask enTouch Wireless at any time to put your name on our "do not text" "do not call" and "do not mail" lists so that you will not receive these calls or mail. enTouch Wireless will consider you to have given your approval to use your personal information for marketing unless you tell us not to do so as described in the “Approval” section of PART II: OUR CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) POLICY below.
The use of your account information by enTouch Wireless for marketing and promotional activities is subject to your right to limit or restrict us from making those offers as described below.
The enTouch Wireless website may contain links to other websites. Some of these websites may be co-branded with enTouch Wireless and may look like part of the enTouch Wireless website, but enTouch Wireless is not responsible for the privacy practices of these other sites. We encourage you to be aware that the privacy policies described here do not apply when you leave your service and we recommend that you read the privacy policies of every website that collects personal information about you, whether the site is co-branded with enTouch Wireless or not.
enTouch Wireless takes the security of our subscribers' personal information seriously. We follow industry-standard practices to protect your personal information from unauthorized access to it. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personal information.
If your personal information changes, you may update our records by contacting us at 1.866.488.8719.
To ensure that our records are accurate, you may examine and copy personal information we collect and maintain relating to you upon reasonable notice during regular business hours. If you wish to inspect those records, please contact us by telephone at 1.866.488.8719 , to arrange an appointment. We will need a reasonable period of time to locate and, if necessary, prepare the information for your review. You will only be permitted to examine records that contain information about you and no one else. Please note that we may be unable to provide you with records without a subpoena, court order, or search warrant. enTouch Wireless reserves the right to charge a fee for the production of any documents that you request.
We will correct our records on a going-forward basis when the personal information we have collected about you is inaccurate. Please note it is not possible for us to correct information appearing in our or our vendors' directory lists until the next available publication of those directory lists. Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers not affiliated with enTouch Wireless LLC.
enTouch Wireless maintains your personal information in our regular business records while you are a subscriber of your services. We may also maintain this information for a period of time after you are no longer a subscriber if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If there are no pending requests, orders, or court orders for access to this personal information, we may destroy the information after it is no longer necessary for the purposes for which it was collected.
enTouch Wireless is committed to maintaining your privacy as one of our customers. In addition to protecting your personal information, as described above, we are obliged to give additional protections to certain information about how you use your services. However, that information can help us customize and improve services we offer you.
In this section, we first describe what information we protect and how we protect it. AS WE EXPLAIN IN THE “APPROVAL” SECTION BELOW, WE WILL ASSUME THAT YOU APPROVE OUR USE OF THIS INFORMATION, UNLESS YOU CONTACT US TO DENY OR RESTRICT YOUR APPROVAL.
We protect personal information related to your services: (1) information about the quantity, technical configuration, type, destination, location, and amount of your use of your services, and (2) information contained on your account records related to the services you receive. That information, when matched to your name, address, and telephone number is known as "Customer Proprietary Network Information" or "CPNI" for short. Examples of CPNI include information typically available from telephone-related details on your monthly account summary - technical information, type of service, current balances, long distance and local service billing records, directory assistance charges, usage data and calling patterns.
As a customer of our services, you have the right, and enTouch Wireless has a duty, under federal law, to protect the confidentiality of your CPNI. Unless we obtain your approval as described in the “Approval” section below, enTouch Wireless may not use this CPNI to market products and services to you other than for services you currently purchase.
In this section, we first describe what information we protect and how we protect it. AS WE EXPLAIN IN THE APPROVAL SECTION BELOW, WE WILL ASSUME THAT YOU APPROVE OUR USE OF THIS INFORMATION, UNLESS YOU CONTACT US WITHIN 30 DAYS OF RECEIVING THIS CPNI POLICY TO DENY OR RESTRICT YOUR APPROVAL.
From time to time we would like to use the CPNI information we have on file to provide you with information about our communications-related products and services or special promotions. Our use of CPNI may also enhance our ability to offer products and services tailored to your specific needs. We would like you approval so that we, our agents and affiliates may use this CPNI to let you know about communications-related services other than those to which you currently subscribe that we believe may be of interest to you. IF YOU APPROVE, YOU DO NOT HAVE TO TAKE ANY ACTION. IF YOU DO NOT WANT TO APPROVE OUR USE OF THIS INFORMATION, YOU MUST NOTIFY US WITHIN 30 DAYS OF RECEIVING THIS CPNI POLICY.
enTouch Wireless also offers various other services that are not related to the services to which you subscribe. Under CPNI rules, some of those services are considered to be non-communications related products and services. Occasionally, you may be asked during a telephone call with one of our representatives for your oral consent to allow enTouch Wireless the use of your CPNI for the purpose of providing you with an offer for non-communications related products and services. If you provide your oral consent for enTouch Wireless to do so, enTouch Wireless may use your CPNI only for the duration of such telephone call in order to offer you additional services.
If you deny or restrict your approval for us to use your CPNI, you will suffer no effect, now or in the future, on how we provide any services to which you subscribe. Any denial or restriction of your approval remains valid until your services are discontinued or you affirmatively revoke or limit such approval or denial.
Revised and Effective: August 17th, 2015