California, a western U.S. state, stretches from the Mexican border along the Pacific for nearly 900 miles. Its terrain includes cliff-lined beaches, redwood forest, the Sierra Nevada Mountains, Central Valley farmland and the Mojave Desert. Sacramento is the capital of California. California provides government assisted free phone services to qualifying families and individuals in California.
Click Here to learn more about the Lifeline
Click Here to find a Lifeline event near you
Apply NowClick here for the 2018 Annual Notice to subscribers regarding the California LifeLine Program.
enTouch Wireless offers government assisted wireless services to low income families and individuals in California. Qualified customers will receive a free smart phone plus Unlimited Talk / Text units and 3GB of Data for Internet every month. We offer LifeLine discounts to qualified California customers who meet certain eligibility requirements, such as government assistance or a household income that is at or below the California Household Income Standards. Your FREE LifeLine benefit is limited to one per household and cannot be combined with any other LifeLine offer.
The 1st new limitation requires a consumer who submits an enrollment request to receive the California LifeLine discounts for cell phone service to wait up to 30 days to submit another enrollment request. You CANNOT have multiple enrollment requests for the California LifeLine discounts for cell phone service going at the same time. The 30-day waiting period ends when either 1) the California LifeLine Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the 30 days have passed since the enrollment request, whichever occurs first. After the 30-day clock stops, you may then submit another enrollment request for the California LifeLine discounts for cell phone service, as applicable. You can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone at 877-858-7463 or going to Check Your Status at www.californialifeline.com. The cell phone company can also cancel an enrollment request.
| Feature | CA Basic Plan | CA Standard Plan | CA Tribal Plan |
|---|---|---|---|
| Talk / Text Units | Unlimited* | Unlimited* | Unlimited* |
| Local Calls | Y | Y | Y |
| National Long Distance | Y | Y | Y |
| Voicemail | Y | Y | Y |
| Nationwide Text | Y | Y | Y |
| Free 411 | Y | Y | Y |
| Data Enabled (Website and Email) | 4GB | 6GB | 6GB |
| Carry Over Month To Month | N | N | N |
You choose how to use your monthly units. Units can be used for Voice minutes or Texts. 1 Unit = 1 Minute or 1 Text. All of these plans are 30 day plans.
*Per the FCC Lifeline rule, plan is subject to a 12 month port freeze.
**Unlimited Plans are subject to enTouch Wireless's Acceptable Use Policy. For full details, please visit our Terms of Service page.
California Talk & Text Plan: 1,100 minutes, unlimited text, no data. This plan will be applied to any California subscriber's device that is compatible with our network but cannot handle 3G or greater data speeds.
NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.
| Persons in Household | Income |
|---|---|
| 1-2 members | $28,700 |
| 3 members | $32,600 |
| 4 members | $39,700 |
| Each Additional Member | $7,100 |
*Based on 135% of the 2020 Federal Poverty Guideline.
If you have unresolved issues after contacting enTouch Customer Support, you may contact:
California Public Utilities Commission Consumer Affairs
505 Van Ness Avenue | San Francisco, California 94102
Toll Free: 800.649.7570 | Web: Click Here
Friendly. Responsive. Easily Accessible.
Dial 611 on your LifeLine phone.
Monday - Friday: 8am - 10pm CT
Saturday: 8am - 8pm CT
Sunday: 10am - 7pm CT
For the complete Terms of Service go to www.entouchwireless.com or call Customer Service at 866-488-8719 or dial 611 free from your Lifeline phone.
"Lifeline is a government assistance program. enTouch Wireless represents the Lifeline service in your state. PLEASE NOTE: You have to be eligible to receive Lifeline services. A current government benefit card or income document and your government issued ID is needed to sign up. Willfully making false statements to obtain the Lifeline benefit can result in fines, imprisonment, de-enrollment or being barred from the program. Only one Lifeline benefit per household. A household is defined, for the purposes the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one per household limitation constitutes a violation of the Federal Communications Commission's rules and will result in your de-enrollment. The Lifeline is a non-transferable benefit and you may not transfer this benefit to any other person, regardless of if they qualify for Lifeline. Lifeline is available to only one person per household. When you receive the service, you cannot transfer it to another person. 911 Emergency Service is available where wireless service is located, which can be reduced by buildings, weather, mountains, etc. If your phone is out of range in an emergency dial 911 from a landline phone."
