California

Lifeline Program

California, a western U.S. state, stretches from the Mexican border along the Pacific for nearly 900 miles. Its terrain includes cliff-lined beaches, redwood forest, the Sierra Nevada Mountains, Central Valley farmland and the Mojave Desert. Sacramento is the capital of California. California provides government assisted free phone services to qualifying families and individuals in California.

Go to California LifeLine

Click Here to learn more about the Lifeline

Click Here to find a Lifeline event near you

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Attention California Subscribers


Click here for the 2018 Annual Notice to subscribers regarding the California LifeLine Program.


California Lifeline Cell Phone Service


enTouch Wireless offers government assisted wireless services to low income families and individuals in California. Qualified customers will receive a free smart phone plus Unlimited Talk / Text units and 1/2 GIG of Data for Internet every month. We offer LifeLine discounts to qualified California customers who meet certain eligibility requirements, such as government assistance or a household income that is at or below the California Household Income Standards. Your FREE LifeLine benefit is limited to one per household and cannot be combined with any other LifeLine offer.


Enrollment Freeze

The 1st new limitation requires a consumer who submits an enrollment request to receive the California LifeLine discounts for cell phone service to wait up to 30 days to submit another enrollment request. You CANNOT have multiple enrollment requests for the California LifeLine discounts for cell phone service going at the same time. The 30-day waiting period ends when either 1) the California LifeLine Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the 30 days have passed since the enrollment request, whichever occurs first. After the 30-day clock stops, you may then submit another enrollment request for the California LifeLine discounts for cell phone service, as applicable. You can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone at 877-858-7463 or going to Check Your Status at www.californialifeline.com. The cell phone company can also cancel an enrollment request.


California Lifeline Coverage


California Lifeline Plan Options

enTouch Wireless Lifeline Free Monthly Minutes

Feature CA Base Plan CA Tribal Plan
Talk / Text Units Unlimited* Unlimited*
Local Calls Y Y
National Long Distance Y Y
Voicemail Y Y
Nationwide Text Y Y
Free 411 Y Y
Data Enabled (Website and Email) 1/2 GIG 2.5 GIG
Carry Over Month To Month N N

You choose how to use your monthly units. Units can be used for Voice minutes or Texts. 1 Unit = 1 Minute or 1 Text. All of these plans are 30 day plans.

*Per the FCC Lifeline rule, plan is subject to a 12 month port freeze.

**Unlimited Plans are subject to enTouch Wireless's Acceptable Use Policy. For full details, please visit our Terms of Service page.

Eligible Programs for LifeLine in California

Supplemental Nutrition Assistance Program (SNAP) (a.k.a. CalFresh, Food Stamps)
Low-Income Heat & Energy Assistance Program (LIHEAP)
Supplemental Security Income (SSI)
Federal Public Housing Assistance / Section 8
Temporary Assistance for Needy Families (TANF)
California Work Opportunity and Responsibility to Kids (CalWORKs)
Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)
Welfare-To-Work (WTW)
Greater avenues for Independence (GAIN)
National School Lunch Program (NSL) Free Program Only
Medicaid (aka Medi-Cal)
Women, Infants, and Children Program (WIC)
Veterans Pension or Survivors Benefit
Food Distribution Program on Indian Reservations
Tribally Administered TANF
Bureau of Indian Affairs General Assistance
Tribally Administered Head Start (meeting the income qualifications of Head Start)

NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.


California LifeLine Household Income Eligibility Limitations

Income Guidelines*

Persons in Household Income
1-2 members $27,000
3 members $31,300
4 members $38,100
Each Additional Member $6,800

*Based on 135% of the 2019 Federal Poverty Guideline.


Contact Commission

If you have unresolved issues after contacting enTouch Customer Support, you may contact:


California Public Utilities Commission Consumer Affairs

505 Van Ness Avenue | San Francisco, California 94102

Toll Free: 800.649.7570 | Web: Click Here


GREAT SERVICE

Friendly. Responsive. Easily Accessible.

Dial 611 on your LifeLine phone.

SUPPORT HOURS

Monday - Friday: 8am - 10pm CT

Saturday: 8am - 8pm CT

Sunday: 10am - 7pm CT


For the complete Terms of Service go to www.entouchwireless.com or call Customer Service at 866-488-8719 or dial 611 free from your Lifeline phone.

"Lifeline is a government assistance program. enTouch Wireless represents the Lifeline service in your state. PLEASE NOTE: You have to be eligible to receive Lifeline services. A current government benefit card or income document and your government issued ID is needed to sign up. Willfully making false statements to obtain the Lifeline benefit can result in fines, imprisonment, de-enrollment or being barred from the program. Only one Lifeline benefit per household. A household is defined, for the purposes the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one per household limitation constitutes a violation of the Federal Communications Commission's rules and will result in your de-enrollment. The Lifeline is a non-transferable benefit and you may not transfer this benefit to any other person, regardless of if they qualify for Lifeline. Lifeline is available to only one person per household. When you receive the service, you cannot transfer it to another person. 911 Emergency Service is available where wireless service is located, which can be reduced by buildings, weather, mountains, etc. If your phone is out of range in an emergency dial 911 from a landline phone."