Lifeline Program

Hawaii, a U.S. state, is an isolated volcanic archipelago in the Central Pacific. Its islands are renowned for their rugged landscapes of cliffs, waterfalls, tropical foliage and beaches with gold, red, black and even green sands. Of the 6 main islands, Oahu has Hawaii's biggest city and capital, Honolulu, home to crescent Waikiki Beach and Pearl Harbor's WWII memorials.

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Hawaii Lifeline Cell Phone Service

enTouch Wireless offers government assisted wireless services to low income families and individuals in Hawaii. Qualified customers receive Free cell phone service. Certain residents may be eligible for a Free cell phone. We offer Lifeline discounts to qualified Hawaii customers who meet certain eligibility requirements such as government assistance or a household income that is at or below 135% of the Federal Poverty Guidelines. Your FREE Lifeline benefit is limited to one per household and cannot be combined with any other Lifeline offer.

enTouch Wireless Lifeline Free Monthly Minutes

Feature 1000 Minute Plan1 Tribal Unlimited & 1.5 GIG Plan2
Voice 1000 Unlimited
Texts Unlimited Unlimited
Local Calls Y Y
National Long Distance Y Y
Voicemail Y Y
Nationwide Text Y Y
Free 411 Y Y
3G / 4G Data 100 MB 1.5 GIG
Carry Over Month To Month N N

All plans are 30 day plans. All plans subject to Acceptable Use Policy.

Eligible Programs for Lifeline in Hawaii

Supplemental Nutrition Assistance Program (SNAP)
Supplemental Security Income (SSI)
Veterans Pension or Survivors Benefit

NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.

You may also qualify based on income

Income Guidelines*

Persons in Household Hawaii
1 $19,818
2 $26,771
3 $33,723
4 $40,676
5 $47,628
6 $54,581
7 $61,533
8 $68,486
For each additional person, add $6,953

*Based on 135% of the 2020 Federal Poverty Guideline.

Contact Hawaii Commission

If you have unresolved issues after contacting enTouch Customer Support, you may contact:

Public Utilities Commission
465 South King Street, #103
Honolulu, Hawaii 96813 (map)
808-586-2020 | 808-586-2066 (Fax)

PUC Kauai District Office
3060 Eiwa Street, Room 302-C
Lihue, Hawaii 96766
808-274-3232 | 808-274-3233 (Fax)

PUC Maui District Office
One Main Plaza
2200 Main Street, Suite 540
Wailuku, Hawaii 96793
808-984-8182 | 808-984-8188 (Fax)

PUC Hawaii District Office
688 Kinoole Street, #106-A
Hilo, Hawaii 96720
808-974-4533 | 808-974-4534 (Fax)


Friendly. Responsive. Easily Accessible.

Dial 611 on your Lifeline phone.


Monday - Friday: 8am - 10pm CT

Saturday: 8am - 8pm CT

Sunday: 10am - 7pm CT

For the complete Terms of Service go to www.entouchwireless.com or call Customer Service at 866-488-8719 or dial 611 free from your Lifeline phone.

"Lifeline is a government assistance program. enTouch Wireless represents the Lifeline service in your state. PLEASE NOTE: You have to be eligible to receive Lifeline services. A current government benefit card or income document and your government issued ID is needed to sign up. Willfully making false statements to obtain the Lifeline benefit can result in fines, imprisonment, de-enrollment or being barred from the program. Only one Lifeline benefit per household. A household is defined, for the purposes the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one per household limitation constitutes a violation of the Federal Communications Commission's rules and will result in your de-enrollment. The Lifeline is a non-transferable benefit and you may not transfer this benefit to any other person, regardless of if they qualify for Lifeline. Lifeline is available to only one person per household. When you receive the service, you cannot transfer it to another person. 911 Emergency Service is available where wireless service is located, which can be reduced by buildings, weather, mountains, etc. If your phone is out of range in an emergency dial 911 from a landline phone."