West Virginia is an eastern U.S. state in the tree-covered Appalachian Mountains. Charleston is the capital of West Virginia. West Virginia provides government assisted free phone services to qualifying families and individuals in West Virginia.Apply Now
NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.
|Persons in Household||Income|
|For each additional person, add||$5,832|
*Based on 135% of the 2018 Federal Poverty Guideline.
If you have unresolved issues after contacting enTouch Customer Support, you may contact:
Public Service Office:
201 Brooks Street
Charleston, WV 25301
Monday - Friday: 8am - 10pm CT
Saturday: 8am - 8pm CT
Sunday: 10am - 7pm CT
For the complete Terms of Service go to www.entouchwireless.com or call Customer Service at 866-488-8719 or dial 611 free from your Lifeline phone.
"Lifeline is a government assistance program. enTouch Wireless represents the Lifeline service in your state. PLEASE NOTE: You have to be eligible to receive Lifeline services. A current government benefit card or income document and your government issued ID is needed to sign up. Willfully making false statements to obtain the Lifeline benefit can result in fines, imprisonment, de-enrollment or being barred from the program. Only one Lifeline benefit per household. A household is defined, for the purposes the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one per household limitation constitutes a violation of the Federal Communications Commission's rules and will result in your de-enrollment. The Lifeline is a non-transferable benefit and you may not transfer this benefit to any other person, regardless of if they qualify for Lifeline. Lifeline is available to only one person per household. When you receive the service, you cannot transfer it to another person. 911 Emergency Service is available where wireless service is located, which can be reduced by buildings, weather, mountains, etc. If your phone is out of range in an emergency dial 911 from a landline phone."